How do I prepare for my consultation?

• Any phone, tablet, or computer with a camera and stable internet works. Good lighting helps.

Can I book for my teen or a family member?

• Yes—with the account holder present for minors. Plans are customized for age and lifestyle. Please note: consultations will be addressing the concerns of and personalized to the client who’s name is on the consultation booking. If you want your own booking and are a representative or guardian of the client, you will need to book your own session.

Do you sell products?

• We’re guidance‑first. If we suggest purchases, they’re optional and based on your goals and budget. We pride ourselves in recommending trusted reputable brands.

What’s your cancellation policy?

• You can reschedule up to 24 hours before your appointment. Late Cancellations and No-Shows will be charged a Late Cancellation fee, which will be equal to the full service amount. Two Consecutive No-Shows will require payment up front as a deposit for any future consultation bookings.

What special considerations can you work with?

• We offer pregnancy/breastfeeding‑friendly options and flag ingredients to avoid.

Can you work with my current products?

• Absolutely. We’ll audit what you have and build a plan using what makes sense

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Will I get a product list after the call?

• Yes. You’ll receive a streamlined routine, when‑to‑use guide, and shopping links if needed.

Do you offer ongoing support?

• Yes—choose email check‑ins or short virtual touch‑bases between full sessions.

Do you work with acne, melasma, or rosacea?

• Yes. We tailor routines to each concern and adjust over time based on your skin’s response.

What products will I need to buy?

• We make brand‑neutral recommendations at different price points and suggest only what’s needed. Whether you are building a routine from scratch. We sell products through Pomp and GlyMed we will create your profile together in your virtual consult.

How often should I book follow‑ups?

• Every 4–8 weeks is common so we can review results and update your plan.

What about sensitive or reactive skin?

• We are more than experienced with sensitive/reactive skin, We take a gentle, barrier‑first approach and introduce actives slowly.

Do you offer peels or extractions virtually?

• Yes, we can offer advice for at home extractions. At home peels are offered with prepaid follow ups.

How do payments work?

• Secure online payment at booking.

What’s included after the call?

• A personalized routine, usage schedule, and next‑steps plan, plus follow‑up options.

How do I contact you?

• Visit our contact page for more information.